Green/Beige/Black Folding Camping Chair with Cup Holder and Storage Pockets, 24 x 38 x 39 in

At Velnorenora (“we,” “us,” or “our”), we strive to provide a clear, dependable, and transparent shipping experience for customers shopping through our online store. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, shipment tracking, and procedures for addressing delivery-related concerns. By placing an order, you acknowledge that you have reviewed this policy together with the information presented at checkout and the other applicable policies available on our website. Nothing in this policy is intended to limit any rights that cannot lawfully be waived under applicable law.

1. Shipping Coverage

I. We currently offer shipping to eligible delivery addresses throughout the United States, including the contiguous United States, Alaska, and Hawaii, subject to carrier service availability and any restrictions applicable to the destination.

II. We do not currently offer shipping to addresses outside the United States. Certain remote locations or addresses that cannot be serviced by our available carriers may be excluded from delivery.

III. Customers should provide a complete and accurate delivery address at checkout. If an address cannot be serviced, we will communicate the available options before proceeding with any necessary order cancellation or other arrangements.

2. Shipping Fees and Taxes

I. Standard shipping charges are calculated according to the merchandise subtotal of the order before applicable taxes and excluding shipping charges.

II. Free Standard Shipping: Orders with a merchandise subtotal of $69.00 or more, including exactly $69.00, qualify for free standard shipping.

III. Standard Shipping Fee: Orders with a merchandise subtotal below $69.00 are subject to a flat standard shipping fee of $6.90.

IV. The applicable shipping charge, together with any other disclosed charges, will be displayed at checkout before you submit your order. If an order does not qualify for free shipping, the applicable standard shipping fee will be included in the amount payable.

V. Applicable sales taxes will be calculated according to the delivery destination and relevant tax requirements. Taxes and shipping charges will be displayed separately where applicable. The final order total will be presented before payment is completed.

VI. The shipping rates described in this policy apply to eligible standard shipping orders. If a special delivery arrangement or additional service is offered, any applicable charge will be disclosed before you agree to the arrangement.

3. Order Processing Time

I. Our standard order processing time is estimated at 1–3 business days after successful payment confirmation and receipt of the information necessary to fulfill the order.

II. Processing includes order verification, preparation, packaging, and arrangements for carrier collection. Processing time is separate from transit time and does not mean that the package will arrive within the processing period.

III. Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or public holidays generally begin processing on the next business day.

IV. Processing estimates are based on normal operating conditions. We make reasonable efforts to fulfill orders within the stated timeframe and maintain a reasonable basis for our shipping representations. If we determine that an order cannot be shipped within the applicable promised timeframe, we will provide the required notice and available options in accordance with applicable law.

4. Estimated Delivery Time

I. Estimated order processing time: 1–3 business days.

II. Estimated transit time: 5–8 business days after the carrier receives the package.

III. Estimated total delivery time: 6–11 business days, calculated by combining the estimated processing and transit periods.

IV. These timeframes are estimates, not guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, weather, transportation disruptions, address verification, and other circumstances affecting shipment progress.

V. We will make reasonable efforts to provide accurate delivery estimates and communicate material delays when we become aware of them. If we cannot ship within the promised timeframe, or within the timeframe required by applicable law where no shipping period has been stated, we will notify you of the delay and provide the applicable options, including consent to a permitted delay or cancellation with a refund as required by law.

VI. We will not treat an estimate as permission to delay an order indefinitely. Any revised shipping estimate will be based on information reasonably available to us, and any required customer consent or refund will be handled in accordance with applicable requirements.

5. Shipping Carriers

I. Depending on the destination, package characteristics, and available services, orders may be shipped through DHL Express, UPS®, or FedEx.

II. The carrier assigned to an order may vary according to the delivery address, package dimensions, service availability, and fulfillment requirements. We select an appropriate available carrier for the shipment.

III. The assigned carrier and tracking details will be provided when the relevant shipping information becomes available. The availability of a particular carrier is not a guarantee of a specific delivery date or service level unless expressly confirmed for the order.

6. Order Confirmation and Tracking

I. After an order is successfully placed, we will send an order confirmation email containing relevant order information, including the order number and payment confirmation or payment details, as applicable.

II. Once shipment information is available, we will provide the carrier and tracking details through a shipping notification or other appropriate order communication.

III. To check your order status, visit the Order Tracking page on our website and enter the requested order information, such as the email address or telephone number associated with the order and the corresponding order number, according to the tracking page instructions.

IV. Tracking updates may not appear immediately after a shipping label is created or a package is handed over to the carrier. Carrier systems may require additional time to register the first scan or update shipment progress.

V. If tracking information remains unavailable or has not been updated for an extended period, please contact us at client@velnorenora.com and provide your order number. We will review the available information and assist with the next appropriate steps.

7. Delivery Issues and Shipping Responsibilities

7.1 Damaged, Lost, or Missing Packages

I. Please inspect the package and its contents upon receipt. If an item arrives damaged, an item is missing from the shipment, or the package appears to have been lost during transportation, contact us promptly with your order number and a description of the issue.

II. Photographs of the packaging, shipping label, and damaged or missing items may help us assess the matter. Please provide any relevant supporting information reasonably available to you. We will review the report and, where appropriate, work with the carrier to investigate the shipment.

III. If tracking shows that a package was delivered but you have not received it, please check the delivery location, mailbox, reception area, household members, or other persons who may have accepted the package. You may also contact the carrier for additional delivery details.

IV. We will assess reported delivery issues based on the available information, the circumstances of the shipment, and applicable law. Depending on the outcome, the available resolution may include a replacement, reshipment, refund, or another appropriate remedy.

V. A carrier's delivery scan or proof of delivery may be relevant to an investigation, but it will not automatically determine every claim involving non-receipt, loss, or damage. Nothing in this section waives or restricts any consumer rights or remedies that apply under law.

7.2 Shipping Changes and Order Cancellations

I. If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing the order. Include your order number and the requested change.

II. We will make reasonable efforts to accommodate a request received before the order has been dispatched. However, an address change or cancellation may not be possible once the order has progressed through fulfillment or has been handed over to the carrier.

III. After dispatch, a delivery change, package interception, or return-to-sender request may depend on the carrier's available services and conditions. Any additional charge will be explained before you agree to a service that incurs that charge, where applicable.

IV. The applicable cancellation conditions are explained in our Cancellation Policy. If an order cannot be shipped within the promised timeframe, we will provide the notices and cancellation or refund options required by applicable law, regardless of any ordinary processing procedure described in this policy.

7.3 Shipping Address Accuracy and Delivery Attempts

I. Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and a valid contact telephone number when requested.

II. Please review your shipping details before submitting the order. Incomplete or incorrect information may result in delivery delays, unsuccessful delivery attempts, or the return of a package.

III. If you discover an error after placing an order, contact us promptly. We will try to assist with any available correction, but an address change cannot be guaranteed after processing or dispatch.

IV. If a package cannot be delivered because the address supplied is incorrect or incomplete, we will review the circumstances and discuss the available options with you. Any additional shipping or reshipment fee will be communicated before further arrangements are confirmed, where applicable.

V. We will not rely on an address error or a failed delivery attempt to exclude a responsibility that applicable law requires us to retain. Any decision regarding a refund, reshipment, or additional charge will depend on the facts of the case and the applicable legal requirements.

8. Delivery Guidelines

I. Confirm that your shipping address and contact details are accurate before completing your purchase.

II. Monitor your tracking information for shipment updates and any delivery instructions issued by the carrier.

III. Make reasonable arrangements to receive the package or identify a suitable delivery location where necessary.

IV. If the carrier requires a signature or other delivery confirmation for the selected service, ensure that an authorized recipient is available to receive the shipment.

V. If the package appears visibly damaged on arrival, take photographs of the packaging and contents and contact us promptly.

VI. If tracking indicates that delivery has been completed but the package is missing, check nearby delivery locations and contact us so that we can review the available information.

9. Policy Updates and Applicable Terms

I. We may revise this Shipping Policy when necessary to reflect changes in our fulfillment procedures, carrier services, delivery coverage, or applicable requirements. The version published on our website will describe our current shipping procedures.

II. Any policy revision will not remove rights that have already accrued to customers or override mandatory legal protections applicable to an existing order.

III. Shipping fees and delivery estimates displayed during checkout should be read together with this policy. If a specific shipping arrangement is expressly confirmed for an order, that confirmation will be considered alongside this policy and applicable law.

10. Contact Information

If you have questions about shipping fees, delivery estimates, tracking information, or a shipment-related concern, please contact Velnorenora using the details below.

Velnorenora Customer Service

Address: 5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

Telephone: +81 47-366-3111

Email Address: client@velnorenora.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

When contacting us about an existing order, please include your order number and a brief description of your concern so that we can locate the relevant information and assist you efficiently.

11. Related Policies

For additional information about your purchase, please review the relevant policies on our website:

I. Return and Refund Policy explains return eligibility, return procedures, and refund arrangements.

II. Cancellation Policy explains how to request an order cancellation and the conditions that may apply.

III. Terms and Conditions describes the general terms governing the use of our online store and purchases made through it.

IV. Payment Policy explains the payment methods and related payment procedures accepted by our store.

V. Privacy Policy explains how personal information is collected, used, and handled.

VI. Cookie Policy provides information about cookies and related technologies used on our website.

VII. Legal Notice provides additional business and legal information about Velnorenora.

VIII. About Us introduces our store and business.

IX. Contact Us provides information on how to reach our customer service team.

We appreciate your trust in Velnorenora. We will make reasonable efforts to provide transparent shipping information, communicate material delivery issues, and handle order-related concerns in accordance with this policy and applicable law.

At Velnorenora (“we,” “us,” or “our”), we aim to provide clear and consistent information about returns, exchanges, refunds, and product protection for customers purchasing through our online store. This Return and Refund Policy explains the eligibility requirements, applicable deadlines, return shipping arrangements, refund procedures, and product protection commitments associated with eligible purchases.

Our voluntary return arrangements are intended to provide customers with a clear process for resolving purchase-related concerns. They do not exclude, restrict, or replace any consumer rights that cannot lawfully be waived under applicable law.

1. Return and Exchange Eligibility Period

I. Return Request Deadline. Customers may request a return or exchange within 30 calendar days after the date the order is delivered to the delivery address provided at checkout. The delivery date shown in the carrier's tracking records will generally be used to determine when this period begins.

II. Return Shipment Deadline. Once we approve a return or exchange request and provide written return instructions, the customer must dispatch the authorized return within 14 calendar days after the date the instructions are sent. The customer should retain the carrier receipt and tracking information as evidence of timely shipment.

III. Deadline Compliance. Customers must contact us within the initial 30-day period and follow the applicable return shipment deadline. If additional time is reasonably necessary because of circumstances beyond the customer's control, the customer should contact us promptly. We will review such circumstances individually, subject to applicable law.

IV. Legal Rights and Separate Product Protection. The 30-day return and exchange request period governs our voluntary commercial return and exchange program. It does not, by itself, limit a customer's ability to submit a claim under the two-year limited product conformity protection described in Section 7 of this policy, or any applicable express warranty, implied warranty, statutory protection, or other non-waivable consumer right. Each request will be assessed under the terms applicable to the relevant return, exchange, warranty, or product protection claim.

2. Eligible Reasons for Return or Exchange

I. Appearance or Physical Damage. Customers may request a return or exchange if an item arrives with significant scratches, stains, cracks, dents, broken components, or other material physical damage that was not disclosed before purchase.

II. Product Quality or Functionality. Customers may request a remedy if a product has a manufacturing defect, does not function as described, or otherwise fails to meet applicable product requirements.

III. Significant Color or Odor Concerns. Customers may contact us if a product has a persistent and unusual odor that materially affects its ordinary use or a significant color discrepancy that cannot reasonably be explained by normal variations in lighting, display settings, or product photography. Each request will be assessed based on the available information and the product's actual condition.

IV. Incorrect or Incomplete Orders. If the item received differs materially from the product ordered, including the model, size, color, or product type, or if required components are missing, customers may contact us for an appropriate resolution.

V. Change-of-Mind Returns. Customers may request a return or exchange because they have changed their minds or no longer wish to keep the item, provided the request meets the applicable deadlines and conditions in this policy. For change-of-mind returns, the item must generally be unused, undamaged, and accompanied by its original packaging and included components, where reasonably possible.

VI. Assessment of Requests. We may request order information, photographs, videos, or other reasonable evidence to help assess a reported issue. Such requests are intended to facilitate the review process and will not be used to deny rights that customers have under applicable law.

3. Return Shipping Costs and Large-Item Return Estimates

I. Product-Related Issues. If we confirm that an item is defective, materially damaged, incorrect, or otherwise eligible for a remedy at our expense, we will provide the applicable return shipping arrangements and cover reasonable, authorized return shipping costs. Customers should contact us before arranging return transportation so that the appropriate shipping method can be confirmed.

II. Change-of-Mind Returns. For eligible change-of-mind returns, the customer is responsible for the applicable return shipping costs, provided that the allocation of those costs is permitted by applicable law and was adequately disclosed before purchase.

III. Large-Item Return Shipping Estimate. For eligible standard large furniture returns, the estimated return shipping cost may be approximately $12.00–$20.00. This is an indicative estimate for planning purposes and is not a guaranteed quotation or a universal charge for all returns. Actual costs may vary depending on the item's dimensions, weight, packaging, collection location, carrier, and required handling services. Smaller parcels and oversized, unusually heavy, or special-handling items may incur different or higher charges.

IV. Pre-Purchase Disclosure. Any applicable large-item return shipping estimate, material restrictions, and relevant return cost information must be made available to customers before they complete their purchases, including through the relevant product page or another clearly accessible pre-purchase disclosure. If the actual applicable charge exceeds the estimate, we will communicate the amount and obtain the customer's agreement before arranging a customer-paid return, where required.

V. No Unauthorized Fees. We do not intend to impose an additional restocking fee on approved returns. We will not impose undisclosed return handling charges. Any permitted deductions or charges must be supported by this policy, the information disclosed before purchase, and applicable law.

4. Return Procedure

I. Submit a Return Request. Contact our customer service team at client@velnorenora.com or +81 47-366-3111 within 30 calendar days after delivery. Please provide your order number, the name or description of the item, the reason for the request, and relevant photographs or videos if the request concerns damage, defects, missing components, or an incorrect item.

II. Review and Return Authorization. We will review the request and communicate the next steps. If the return is approved, we will provide the return instructions, the authorized return address, the applicable shipping arrangement, and any relevant cost information. Customers should not ship an item to an unconfirmed address.

III. Dispatch the Return. The authorized item must be dispatched within 14 calendar days after we send the return instructions. The item should be packed securely to reduce the risk of additional transit damage. Customers should retain the shipping receipt and tracking details until the return has been resolved.

IV. Return Labels. A prepaid return label will be provided when applicable under the approved return arrangement. Customers should not assume that a prepaid label is included in every package. If no label or return shipping arrangement has been provided, please contact us before dispatching the item.

V. Inspection and Assessment. After the returned item reaches the authorized return address, we will inspect it within a reasonable period to assess its condition and the reported issue. We will communicate the outcome and any further steps. An inspection will not eliminate or restrict a remedy required by applicable law.

VI. Return Address. The following is our default return address. Customers must obtain return authorization and written instructions before dispatching any return and should use this address only when it is confirmed in the instructions for the specific return. We may provide a different authorized return address in writing where appropriate.

Velnorenora Returns
5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

5. Exchange Procedure

I. Request an Exchange. Customers who prefer a replacement item may contact client@velnorenora.com or +81 47-366-3111 within the applicable 30-day request period. Please provide the order number, the item concerned, the reason for the exchange, and supporting photographs or videos where appropriate.

II. Approval and Return Instructions. We will review the request and, if approved, provide the authorized return address and shipping instructions. The customer must dispatch the item within 14 calendar days after the return instructions are sent, unless we agree otherwise in writing or applicable law requires a different arrangement.

III. Return Shipping Costs. For confirmed product-related issues covered by our responsibility, we will cover the applicable authorized return shipping costs. For eligible change-of-mind exchanges, the customer is responsible for the applicable return shipping costs as disclosed before purchase.

IV. Replacement Shipment. Once the returned item has been received and the exchange has been approved following inspection, we aim to dispatch the replacement within 1–3 business days, subject to stock availability and any circumstances communicated to the customer. Estimated transit and delivery times are described in our Shipping Policy.

V. Unavailable Replacements. If the requested replacement is unavailable, we will contact the customer to discuss a reasonable alternative. Where a repair, replacement, or other remedy is required under applicable law or our product protection commitment, we will provide the applicable remedy rather than treating unavailability alone as grounds to deny the customer's rights.

6. Refund Procedure and Processing Times

I. Refund Eligibility. A refund may be issued following approval of an eligible return, where a refund is the agreed resolution, where a refund is required under our product protection commitment, or where applicable law requires a refund. The amount will be determined by the nature of the issue, the original transaction, the approved resolution, and applicable legal requirements.

II. Inspection and Approval. We will inspect an authorized return after receipt and determine the appropriate resolution within a reasonable period. We will not impose unnecessary delays once the relevant information and returned item are available.

III. Refund Initiation. For an approved return requiring inspection, we aim to initiate the refund within 1–3 business days after the inspection is completed and the refund is approved. Where inspection is not required, we aim to initiate the refund within 1–3 business days after the refund is approved. These are operational targets and do not extend any shorter deadline imposed by applicable law. For refunds required by law, we will comply with the applicable statutory timeframe.

IV. Original Payment Method. Refunds will generally be issued to the original payment method. Supported card payment methods may include American Express, Discover, JCB, Mastercard, and Visa, depending on the payment method used for the original order. If the original payment method cannot accept the refund, we will contact the customer to arrange a lawful and appropriate alternative.

V. Payment Provider Posting Time. After we initiate a refund, the card issuer or payment provider may require additional time to post the funds to the customer's account. The estimated posting time is approximately 1–3 business days, although the actual time may vary by provider, payment method, and financial institution. This estimate is separate from our refund initiation period.

VI. Refund Status. If the refund has not appeared after the expected posting period, customers may contact client@velnorenora.com with their order number and available refund confirmation details. We will review the transaction and assist with checking its status.

VII. Shipping Charges, Taxes, and Other Amounts. The treatment of original shipping charges, taxes, and other separately stated amounts will depend on the reason for the return, the applicable transaction terms, and any mandatory legal requirements. Where a full refund is required by law, we will refund the amounts required by law. We will not use this section to withhold amounts that must legally be refunded.

VIII. Refunds for Unshipped Orders. If we cannot ship an order within the applicable promised time, we will provide the delay notice and cancellation options required by law. Where the customer cancels an unshipped order and is entitled to a refund, we will issue the required refund within the legally applicable timeframe.

7. Two-Year Limited Product Conformity Protection

I. Nature and Duration of Protection. In addition to any rights available under applicable law, Velnorenora provides a voluntary two-year limited product conformity protection commitment for new furniture products purchased directly through our online store. This commercial commitment begins on the date the product is delivered to the customer and continues for two years from that date. It is a store-provided protection commitment and is not a representation that United States federal law imposes a universal two-year statutory conformity guarantee on all furniture purchases.

II. Covered Issues. During the protection period, customers may contact us if a product has a manufacturing defect, materially fails to conform to its description, or fails to function as reasonably represented under ordinary intended use. Coverage will be assessed in light of the product description, the nature of the issue, available evidence, the circumstances of use, and applicable law.

III. Free Repair. For a confirmed issue covered by this commitment, we will provide repair at no charge to the customer, including reasonable parts and labor required for the approved repair. Where the product must be transported or returned for repair, we will arrange or cover reasonable, authorized transportation costs associated with the covered repair.

IV. Replacement. If repair is not reasonably available, is unsuccessful, or cannot be completed within a reasonable period, we will provide a replacement product at no additional charge where replacement is an appropriate and available remedy. We will cover reasonable, authorized return and replacement delivery costs for a covered remedy.

V. Further Remedies. If repair and replacement are unavailable, unsuccessful, or cannot reasonably resolve the covered issue within a reasonable period, we will discuss an appropriate further remedy with the customer. Depending on the circumstances and applicable law, this may include a refund or another legally appropriate resolution. Any remedy required by law will be provided regardless of whether a particular remedy is listed in this voluntary commitment.

VI. Exclusions and Limitations. This voluntary commitment does not cover damage caused solely by misuse, accidental damage after delivery, unauthorized modification, improper assembly contrary to the supplied instructions, or ordinary wear and tear, to the extent such exclusions are permitted by applicable law. We will not apply an exclusion where the underlying issue is a covered defect or where the exclusion would unlawfully restrict a consumer's rights.

VII. How to Request Protection. Customers should contact client@velnorenora.com with their order number, delivery information, a description of the issue, and reasonable supporting evidence. We will review the claim and provide instructions for inspection, repair, replacement, or another applicable remedy.

VIII. Relationship to Legal Rights. This two-year commitment supplements, and does not replace or reduce, any applicable express warranty, implied warranty, statutory protection, or other non-waivable consumer right. The scope and duration of rights under applicable United States federal and state law may differ from this voluntary commitment.

8. Customer and Seller Responsibilities

I. Customer Responsibilities. Customers should provide accurate order information, submit commercial return requests within the applicable notice period, follow the authorized return instructions, package returned items securely, and retain relevant shipping records. Customers should contact us promptly when they discover a possible defect or other issue.

II. Velnorenora Responsibilities. We will review return, exchange, refund, and product protection requests fairly; provide clear instructions; communicate relevant decisions; cover authorized return costs when required by this policy or applicable law; and initiate approved refunds or replacement shipments within the applicable timeframes.

III. Shipping Problems. If a returned item is delayed, lost, or damaged in transit, we will review the available tracking and shipping information and work with the customer to determine appropriate next steps. Responsibility for a particular loss or damage will be assessed based on the shipping arrangement, the available evidence, and applicable law.

IV. Individual Circumstances. If a request does not fit the ordinary situations described in this policy, customers may still contact us. We will review the circumstances and explain the available options. Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be waived.

9. Contact Information

For questions about return eligibility, return shipping estimates, exchanges, refunds, or product protection, please contact our customer service team.

Velnorenora Customer Service

Address: 5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

Telephone: +81 47-366-3111

Email Address: client@velnorenora.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

Please include your order number and a brief description of your request so that we can identify the transaction and assist you efficiently.

10. Related Policies

For additional information about order fulfillment, cancellations, payment processing, and other terms applicable to purchases from Velnorenora, please review the following pages:

I. Shipping Policy

II. Cancellation Policy

III. Terms and Conditions

IV. Privacy Policy

V. Cookie Policy

VI. Payment Policy

VII. Legal Notice

VIII. About Us

IX. Contact Us

Thank you for choosing Velnorenora. We are committed to providing clear return information, addressing legitimate product concerns, and handling eligible refunds and exchanges fairly and consistently.