Terms and Conditions

1. Introduction and Scope

Welcome to Velnorenora (“we,” “us,” or “our”). These Terms and Conditions govern access to and use of our online store, including browsing products, placing orders, making payments, receiving deliveries, requesting returns, and communicating with our customer service team.

By using our website or placing an order, you agree to these Terms and Conditions to the extent permitted by applicable law. Please review them before completing a purchase. If you do not agree, please discontinue use of the website.

These Terms and Conditions should be read together with our Shipping Policy, Return and Refund Policy, Cancellation Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Website Use and Customer Accounts

I. Accurate Information. When placing an order, you must provide accurate and complete information, including your name, delivery address, email address, and telephone number. You are responsible for reviewing your order details before submission and promptly notifying us of any necessary correction.

II. Account Security. If account functionality is available, you are responsible for safeguarding your login credentials and taking reasonable steps to prevent unauthorized access. Please contact us promptly if you suspect unauthorized access to your account or order information.

III. Prohibited Activities. You may not use our website to engage in unlawful or fraudulent activities, submit knowingly false information, interfere with website operations, attempt unauthorized access, or compromise the security of our systems or other users.

IV. Access Restrictions. We may reasonably restrict or suspend access when necessary to address suspected fraud, security threats, unlawful conduct, or material violations of these Terms and Conditions. Where appropriate, we will consider the circumstances and any applicable consumer rights before taking action.

V. Website Availability. We make reasonable efforts to maintain accurate information and reliable website access. Temporary interruptions, technical errors, maintenance, or circumstances beyond our reasonable control may affect availability. This provision does not excuse any obligation that applicable law requires us to fulfill.

3. Products, Availability, Pricing, and Descriptions

I. Product Information. Product descriptions, specifications, dimensions, materials, colors, included components, and other relevant details are provided on the applicable product page. Please review these details before ordering, particularly for furniture requiring specific room dimensions, assembly, or access arrangements.

II. Product Images. Images are intended to represent the products offered. Actual appearance may vary slightly because of lighting, photography, display settings, or manufacturing variations. Such differences do not excuse a material discrepancy between the product delivered and the description or specifications presented at the time of purchase.

III. Availability. Product listings are subject to actual inventory and fulfillment capacity. If an item becomes unavailable after an order is submitted, we will notify you and explain the available options, including cancellation and a refund where applicable. We will not substitute a materially different product without your agreement.

IV. Prices and Currency. Unless otherwise stated, prices are displayed in U.S. dollars (USD). Applicable shipping charges and taxes will be disclosed during checkout before you submit your order. The final checkout summary identifies the amount presented for payment.

V. Pricing or Listing Errors. We take reasonable steps to maintain accurate prices and product information. If a material error is identified, we may contact you to explain the issue and discuss available options before fulfillment. If an order cannot be honored as submitted, we will explain the situation and provide an appropriate cancellation and refund option where required. We will not use a pricing error to impose an undisclosed charge or materially change an accepted order without an appropriate legal basis.

VI. Product Suitability. Customers should review the product dimensions, weight, assembly requirements, intended use, and delivery access requirements before purchase. General product information does not replace any specific safety instructions or limitations disclosed for an item.

4. Orders and Payment Authorization

I. Order Submission. Before submitting an order, please verify the selected products, quantities, delivery address, contact information, shipping charges, applicable taxes, and total amount.

II. Order Confirmation. After receiving an order, we will send a confirmation email containing available order details. An automated confirmation acknowledges receipt of the order and does not necessarily mean that payment verification or fulfillment has been completed.

III. Order Acceptance. We will process orders in accordance with the information displayed at checkout and applicable law. If an order cannot be accepted or fulfilled, we will notify you and arrange any required cancellation and refund.

IV. Payment Methods. Available payment methods are displayed at checkout. Depending on actual availability, supported payment cards may include American Express, Discover, JCB, Mastercard, and Visa. A payment method is available only when it is enabled and accepted for the transaction.

V. Payment Verification. If payment is declined, cannot be verified, or raises a reasonable concern about unauthorized activity, we may temporarily pause processing while the matter is reviewed. We will not request that you send your full payment card number, card security code, or account password by ordinary email.

VI. Payment Concerns. If you notice an unexpected charge or possible duplicate transaction, contact us with your order number and relevant transaction information. Do not include full payment card details or security codes. We will review the transaction and explain the available next steps.

5. Shipping, Delivery, and Shipping Charges

I. Order Processing. Our standard order processing time is estimated at 1–3 business days after payment confirmation. Processing time refers to order preparation before dispatch and is separate from transit time.

II. Transit and Estimated Delivery. Estimated transit time is 5–8 business days after dispatch. The estimated total delivery time is 6–11 business days after payment confirmation under normal operating conditions. These estimates are not guaranteed delivery dates unless an express commitment is specifically made at checkout or otherwise agreed in writing.

III. Shipping Charges. Standard shipping is free for merchandise orders with a subtotal of $69 or more. Orders with a merchandise subtotal below $69 are subject to a $6.90 shipping charge. Any applicable taxes and other mandatory charges will be disclosed before the order is submitted.

IV. Shipment Tracking. Where tracking is available, tracking information will be provided by email or through the applicable order-tracking service. Tracking updates may take time to appear after dispatch.

V. Shipping Delays. Delivery estimates may be affected by carrier operations, weather, transportation interruptions, address issues, or other circumstances. If we become unable to ship within the time promised, we will provide the notice and options required by applicable law, including an opportunity to consent to a delay or cancel the order and receive a refund where required.

VI. Delivery Information. Customers should provide a complete and accessible delivery address and review any delivery arrangements disclosed for the item. If delivery requires special access, appointment scheduling, or additional handling, the applicable requirements and charges must be disclosed before purchase where required.

VII. Further Details. Please consult our Shipping Policy for shipping coverage, processing procedures, tracking, delivery exceptions, and additional delivery information.

6. Order Cancellation

I. Standard Cancellation Window. You may request cancellation within 48 hours after placing an order, provided the order has not already shipped. The 48-hour period begins at the order submission time recorded in our order system.

II. How to Request Cancellation. Email client@velnorenora.com with your order number and a clear statement that you wish to cancel. We recommend submitting your request as soon as possible. We will confirm whether the order can be stopped based on its actual fulfillment status.

III. Orders That Have Shipped. Once an order has shipped, it generally cannot be cancelled through the standard pre-shipment cancellation process. You may request a return after delivery in accordance with our Return and Refund Policy.

IV. Requests After 48 Hours. A request submitted after the standard 48-hour period may not qualify for cancellation under our voluntary cancellation procedure if fulfillment has progressed. However, this restriction does not override any right to cancel or receive a refund arising from a shipping delay, an unfulfilled order, a material legal requirement, or another circumstance protected by applicable law.

V. Cancellation Confirmation. A cancellation is not confirmed merely because a request email has been sent. We will notify you of the outcome. If a payment has already been collected and the order is cancelled, any refund due will be processed in accordance with applicable law and our Return and Refund Policy.

VI. Further Details. Please consult our Cancellation Policy for the applicable procedure and additional conditions.

7. Returns and Exchanges

I. Standard Return Request Period. Subject to the eligibility requirements below and our Return and Refund Policy, you may request a voluntary return within 30 calendar days after the date the product is delivered to the delivery address recorded for the order. The delivery date shown in the carrier's tracking record will generally be used to calculate this period.

II. Return Authorization. You must contact us and receive return instructions before sending a product back. Your request should include your order number, the item concerned, and the reason for the return. We may request photographs or other reasonable information when needed to assess damage, defects, missing components, incorrect items, or a material discrepancy.

III. Return Shipment Deadline. Once we approve a return and provide return instructions, the item must be handed to the designated carrier within 14 calendar days after the date of our return-authorization email, unless we provide a different written deadline or applicable law requires otherwise. Please retain the carrier receipt and tracking number.

IV. Product Condition. Where reasonably possible, returned furniture should include its original components, hardware, manuals, and packaging. We may assess the condition of a returned item to determine the appropriate remedy. These requirements will not be applied to remove rights that apply to defective, damaged, incorrect, or misdescribed goods under applicable law.

V. Exchanges. Exchanges are subject to stock availability and approval. We will confirm the exchange arrangement, any applicable costs, and the expected dispatch timeframe before proceeding. If a replacement is unavailable, we will discuss an appropriate alternative or refund where required.

VI. Items With Reported Problems. If a product arrives damaged, defective, incomplete, or materially different from its description, contact us promptly with your order number and, where practical, supporting photographs. We will assess the matter and provide the remedy required by applicable law and the relevant product warranty, where applicable.

VII. Return Address. Customers must obtain return authorization and written return instructions before shipping an item back. The return address stated in our Return and Refund Policy is a default address only and should be used only when expressly confirmed in the instructions for the specific return. If different written instructions are provided for an approved return, the customer must follow those instructions. Do not ship a return to an unconfirmed address.

VIII. Further Details. Please consult our Return and Refund Policy for eligibility, return shipping costs, packaging requirements, inspection, exchanges, and refund procedures.

8. Refunds and Refund Processing Time

I. Refund Eligibility. Refunds may be available for approved voluntary returns, eligible cancellations, unavailable products, unfulfilled orders, shipping-related circumstances, defective or misdescribed goods, or other circumstances requiring a refund under applicable law.

II. Return Assessment. Where inspection is reasonably necessary, we will assess the returned item after it reaches the designated return location. We will consider the condition of the item, the reason for return, the information provided, and any rights or remedies that apply under law or warranty terms.

III. Refund Initiation. For an approved standard return requiring inspection, we aim to initiate the refund within 1–3 business days after the returned item has been received, the inspection has been completed, and the refund has been approved. Where inspection is not required, we aim to initiate the refund within 1–3 business days after approval.

IV. Legally Required Refunds. The standard inspection timeline does not extend any shorter deadline imposed by applicable law. For example, when a refund is required under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule because an order cannot be shipped as promised and the customer does not consent to a delay, we will issue the refund within the legally required timeframe.

V. Refund Method. Unless otherwise required by law or agreed with you, approved refunds will be returned to the original payment method. The availability and timing of a credit depend on the payment provider and financial institution.

VI. Bank Processing Time. The time required for a refund to appear in your account is controlled in part by your card issuer or payment provider. Our initiation of a refund does not guarantee that the credit will appear in your account within the same 1–3 business-day period.

VII. Refund Confirmation. We will provide confirmation when a refund has been initiated where appropriate. If the credit does not appear after the processing period indicated by your payment provider, contact us with your order number so that we can review the transaction.

VIII. Shipping and Other Charges. The treatment of original shipping charges, return shipping costs, and other charges depends on the reason for the return and applicable law. Where a full refund is legally required for an unshipped order, we will include the amounts required to be refunded rather than applying the standard voluntary-return rules.

IX. Further Details. Please consult our Return and Refund Policy for the complete refund process, return-cost allocation, and eligibility requirements.

9. Large-Item Returns and Estimated Return Shipping Costs

I. Pre-Purchase Cost Disclosure. Furniture can require special packaging, handling, or carrier arrangements. Before purchasing an item for which return shipping may be material, review the product page and the applicable return information or contact us for an estimate.

II. Indicative Large-Item Return Shipping Estimate. For eligible standard large furniture returns, estimated return shipping costs may be approximately $12.00–$20.00. This is an indicative estimate for planning purposes, not a guaranteed quotation or a universal charge for all returns. Actual costs may vary depending on the item's dimensions, weight, packaging, collection location, carrier, and required handling services. Smaller parcels and oversized, unusually heavy, or special-handling items may have different return shipping costs.

III. Oversized or Heavy Furniture. Actual return shipping costs for large, heavy, bulky, assembled, or specially packaged furniture may exceed the indicative range. Costs may vary according to dimensions, weight, packaging, pickup requirements, carrier rates, and the return location. Where a materially higher return cost can reasonably be anticipated for a particular item, we will disclose the available estimate before purchase where required and provide further information upon request.

IV. Responsibility for Return Costs. For a voluntary return because the customer changed their mind or no longer wants the product, the customer may be responsible for disclosed return shipping costs, subject to applicable law and the terms provided before purchase. Where a return is required because an item is defective, damaged, incorrect, materially misdescribed, or otherwise subject to a remedy that requires us to bear the cost, we will handle return shipping accordingly.

V. No Undisclosed Charges. We will not represent the indicative $12.00–$20.00 range as a guaranteed cost where the actual cost is known or reasonably expected to be materially higher. Any applicable return fee or cost allocation will be communicated in accordance with applicable law.

VI. Further Details. Please consult our Return and Refund Policy for return shipping responsibilities, packaging requirements, and return arrangements.

10. Product Warranties and Legal Remedies

I. Applicable Legal Rights. Products are covered by any applicable express warranty, implied warranty, and non-waivable rights or remedies provided by federal or state law. The scope and duration of those rights may depend on the product, the applicable state law, the written warranty terms, and the circumstances of the transaction.

II. Two-Year Voluntary Product Conformity Protection. U.S. law does not establish a single universal two-year statutory conformity guarantee for every item of furniture sold online. Separately from any statutory rights or express or implied warranties, Velnorenora provides a voluntary two-year limited product conformity protection commitment for new furniture products purchased directly through our online store, as described in our Return and Refund Policy. This commercial commitment begins on the date the product is delivered to the customer and continues for two years from that date, subject to the coverage terms and permitted exclusions stated in that policy. Nothing in this section limits any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

III. Express Warranty Information. If a product is accompanied by a written manufacturer's or seller's warranty, the applicable warranty terms will identify the coverage, duration, exclusions, and process for submitting a claim. Any warranty statement made on a product page or provided with the product should be read together with the applicable written warranty.

IV. Defective or Nonconforming Products. If an item is defective, fails to conform to an applicable warranty, or materially differs from the description or specifications presented at purchase, contact us with your order number and a description of the issue. We will assess the claim and provide the repair, replacement, refund, or other remedy required by applicable law or the applicable warranty.

V. Repair and Replacement. Where an applicable warranty or law requires repair or replacement, we will follow the relevant procedure and conditions. Any applicable requirement concerning free repair, free replacement, reasonable completion time, parts, labor, shipping, or a subsequent remedy will be determined by the governing law and warranty terms. We will not impose a charge that applicable law prohibits.

VI. Further Remedies. If a required repair or replacement is unavailable, cannot be completed within a legally required or reasonable period, or otherwise fails to resolve an issue where further relief is required, the customer may be entitled to an alternative remedy, including a refund or price adjustment, depending on the applicable law and warranty terms.

VII. Exclusions and Limitations. A warranty may exclude damage caused by misuse, unauthorized modification, improper assembly, or use contrary to supplied instructions, to the extent permitted by law. No exclusion will apply where it would unlawfully remove a consumer's mandatory rights.

VIII. How to Make a Claim. Contact client@velnorenora.com with your order number, the product details, a description of the problem, and supporting photographs or other information where reasonably available. We will explain the next steps after reviewing the claim.

11. Customer Complaints and Dispute Resolution

I. Initial Contact. If you have a concern about a product, order, payment, delivery, return, refund, or customer service, please contact us first. Include your order number and a clear description of the issue so we can investigate.

II. Good-Faith Review. We will review the information provided and seek to resolve the matter in a reasonable manner. Contacting us first does not prevent you from exercising any legal right, submitting a payment dispute, or contacting a relevant consumer protection authority.

III. Governing Law. These Terms and Conditions are intended to operate consistently with applicable U.S. federal law and the state laws that apply to the transaction. The law governing a particular dispute will be determined by applicable legal principles and circumstances. Nothing in this section imposes a waiver of mandatory consumer protections or restricts a right that cannot lawfully be restricted.

IV. No Mandatory Waiver. Unless a separate agreement is validly made and legally enforceable, these Terms and Conditions do not require you to waive a right to bring a claim, participate in a legally protected proceeding, or seek a remedy available under applicable law.

12. Privacy and Data Protection

I. Information Handling. We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Information collected through browsing, checkout, order fulfillment, and customer service may include contact details, delivery information, order records, payment-related information, and communications you send us.

II. Purposes of Use. We use relevant information to process orders and payments, arrange delivery, provide customer support, maintain transaction records, protect website security, prevent fraud, meet legal obligations, and carry out other purposes disclosed in our Privacy Policy.

III. Payment Providers. Payment-related information may be processed by the payment provider selected at checkout. The handling of such information is subject to the provider's applicable terms and privacy practices, together with our own legal obligations.

IV. Privacy Choices. Depending on applicable law and the circumstances, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices. Details about available rights, requests, retention, disclosures, and cookies are provided in our Privacy Policy and Cookie Policy.

13. Intellectual Property and Website Content

I. Ownership. Website content, including text, product descriptions, photographs, graphics, logos, design elements, page layouts, and other materials, may be protected by intellectual property laws.

II. Permitted Use. You may access and use website content for personal, non-commercial shopping purposes. Except as permitted by law or with our prior written permission, you may not reproduce, distribute, modify, publish, or commercially exploit protected content.

III. No Transfer of Rights. Your use of the website does not transfer ownership of any intellectual property rights to you.

IV. Rights Concerns. If you believe that content on our website infringes your rights, please contact us with sufficient information to identify the material and explain your concern.

14. Limitation of Liability

I. Applicable Legal Limits. To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive losses arising from website use or temporary unavailability where such losses are legally excludable.

II. Non-Waivable Rights. Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited. This includes any mandatory consumer rights, applicable warranty obligations, or remedies required in connection with an order, payment, delivery, return, or refund.

III. Website Functionality. We make reasonable efforts to maintain website accuracy and availability but do not guarantee uninterrupted or error-free operation at all times. This provision does not remove any obligation that applies to an accepted order or a consumer transaction under applicable law.

IV. Reasonable Interpretation. Any limitation in this section applies only to the extent permitted by the law governing the relevant claim and will not be interpreted to override mandatory statutory protections.

15. Changes to These Terms

I. Updates. We may revise these Terms and Conditions to reflect changes to our website, order processes, services, or legal obligations. The current version will be made available on this page.

II. Notice of Material Changes. Where required by applicable law or appropriate in the circumstances, we will provide notice of material changes. A change will not retroactively remove a right or remedy relating to a completed transaction where that right or remedy cannot lawfully be changed.

III. Continued Use. Continued website use after an update is subject to the revised terms to the extent permitted by law. If a change requires affirmative consent, we will seek that consent as required rather than relying solely on continued browsing.

16. Contact Information

For questions about these Terms and Conditions, orders, shipping, cancellations, returns, refunds, warranties, or privacy matters, please contact us using the details below.

Velnorenora Customer Service

Address: 5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

Telephone: +81 47-366-3111

Email Address: client@velnorenora.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

When contacting us about an existing order, please include your order number and a description of your request. Do not send full payment card numbers, card security codes, or account passwords.

For additional information, please review our Shipping Policy, Return and Refund Policy, Cancellation Policy, Payment Policy, Privacy Policy, Cookie Policy, Legal Notice, About Us, and Contact Us.