Shipping Policy

At Velnorenora (“we,” “us,” or “our”), we strive to provide a clear, dependable, and transparent shipping experience for customers shopping through our online store. This Shipping Policy explains our delivery coverage, shipping charges, order processing procedures, estimated delivery times, shipment tracking, and procedures for addressing delivery-related concerns. By placing an order, you acknowledge that you have reviewed this policy together with the information presented at checkout and the other applicable policies available on our website. Nothing in this policy is intended to limit any rights that cannot lawfully be waived under applicable law.

1. Shipping Coverage

I. We currently offer shipping to eligible delivery addresses throughout the United States, including the contiguous United States, Alaska, and Hawaii, subject to carrier service availability and any restrictions applicable to the destination.

II. We do not currently offer shipping to addresses outside the United States. Certain remote locations or addresses that cannot be serviced by our available carriers may be excluded from delivery.

III. Customers should provide a complete and accurate delivery address at checkout. If an address cannot be serviced, we will communicate the available options before proceeding with any necessary order cancellation or other arrangements.

2. Shipping Fees and Taxes

I. Standard shipping charges are calculated according to the merchandise subtotal of the order before applicable taxes and excluding shipping charges.

II. Free Standard Shipping: Orders with a merchandise subtotal of $69.00 or more, including exactly $69.00, qualify for free standard shipping.

III. Standard Shipping Fee: Orders with a merchandise subtotal below $69.00 are subject to a flat standard shipping fee of $6.90.

IV. The applicable shipping charge, together with any other disclosed charges, will be displayed at checkout before you submit your order. If an order does not qualify for free shipping, the applicable standard shipping fee will be included in the amount payable.

V. Applicable sales taxes will be calculated according to the delivery destination and relevant tax requirements. Taxes and shipping charges will be displayed separately where applicable. The final order total will be presented before payment is completed.

VI. The shipping rates described in this policy apply to eligible standard shipping orders. If a special delivery arrangement or additional service is offered, any applicable charge will be disclosed before you agree to the arrangement.

3. Order Processing Time

I. Our standard order processing time is estimated at 1–3 business days after successful payment confirmation and receipt of the information necessary to fulfill the order.

II. Processing includes order verification, preparation, packaging, and arrangements for carrier collection. Processing time is separate from transit time and does not mean that the package will arrive within the processing period.

III. Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or public holidays generally begin processing on the next business day.

IV. Processing estimates are based on normal operating conditions. We make reasonable efforts to fulfill orders within the stated timeframe and maintain a reasonable basis for our shipping representations. If we determine that an order cannot be shipped within the applicable promised timeframe, we will provide the required notice and available options in accordance with applicable law.

4. Estimated Delivery Time

I. Estimated order processing time: 1–3 business days.

II. Estimated transit time: 5–8 business days after the carrier receives the package.

III. Estimated total delivery time: 6–11 business days, calculated by combining the estimated processing and transit periods.

IV. These timeframes are estimates, not guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, weather, transportation disruptions, address verification, and other circumstances affecting shipment progress.

V. We will make reasonable efforts to provide accurate delivery estimates and communicate material delays when we become aware of them. If we cannot ship within the promised timeframe, or within the timeframe required by applicable law where no shipping period has been stated, we will notify you of the delay and provide the applicable options, including consent to a permitted delay or cancellation with a refund as required by law.

VI. We will not treat an estimate as permission to delay an order indefinitely. Any revised shipping estimate will be based on information reasonably available to us, and any required customer consent or refund will be handled in accordance with applicable requirements.

5. Shipping Carriers

I. Depending on the destination, package characteristics, and available services, orders may be shipped through DHL Express, UPS®, or FedEx.

II. The carrier assigned to an order may vary according to the delivery address, package dimensions, service availability, and fulfillment requirements. We select an appropriate available carrier for the shipment.

III. The assigned carrier and tracking details will be provided when the relevant shipping information becomes available. The availability of a particular carrier is not a guarantee of a specific delivery date or service level unless expressly confirmed for the order.

6. Order Confirmation and Tracking

I. After an order is successfully placed, we will send an order confirmation email containing relevant order information, including the order number and payment confirmation or payment details, as applicable.

II. Once shipment information is available, we will provide the carrier and tracking details through a shipping notification or other appropriate order communication.

III. To check your order status, visit the Order Tracking page on our website and enter the requested order information, such as the email address or telephone number associated with the order and the corresponding order number, according to the tracking page instructions.

IV. Tracking updates may not appear immediately after a shipping label is created or a package is handed over to the carrier. Carrier systems may require additional time to register the first scan or update shipment progress.

V. If tracking information remains unavailable or has not been updated for an extended period, please contact us at client@velnorenora.com and provide your order number. We will review the available information and assist with the next appropriate steps.

7. Delivery Issues and Shipping Responsibilities

7.1 Damaged, Lost, or Missing Packages

I. Please inspect the package and its contents upon receipt. If an item arrives damaged, an item is missing from the shipment, or the package appears to have been lost during transportation, contact us promptly with your order number and a description of the issue.

II. Photographs of the packaging, shipping label, and damaged or missing items may help us assess the matter. Please provide any relevant supporting information reasonably available to you. We will review the report and, where appropriate, work with the carrier to investigate the shipment.

III. If tracking shows that a package was delivered but you have not received it, please check the delivery location, mailbox, reception area, household members, or other persons who may have accepted the package. You may also contact the carrier for additional delivery details.

IV. We will assess reported delivery issues based on the available information, the circumstances of the shipment, and applicable law. Depending on the outcome, the available resolution may include a replacement, reshipment, refund, or another appropriate remedy.

V. A carrier's delivery scan or proof of delivery may be relevant to an investigation, but it will not automatically determine every claim involving non-receipt, loss, or damage. Nothing in this section waives or restricts any consumer rights or remedies that apply under law.

7.2 Shipping Changes and Order Cancellations

I. If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing the order. Include your order number and the requested change.

II. We will make reasonable efforts to accommodate a request received before the order has been dispatched. However, an address change or cancellation may not be possible once the order has progressed through fulfillment or has been handed over to the carrier.

III. After dispatch, a delivery change, package interception, or return-to-sender request may depend on the carrier's available services and conditions. Any additional charge will be explained before you agree to a service that incurs that charge, where applicable.

IV. The applicable cancellation conditions are explained in our Cancellation Policy. If an order cannot be shipped within the promised timeframe, we will provide the notices and cancellation or refund options required by applicable law, regardless of any ordinary processing procedure described in this policy.

7.3 Shipping Address Accuracy and Delivery Attempts

I. Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and a valid contact telephone number when requested.

II. Please review your shipping details before submitting the order. Incomplete or incorrect information may result in delivery delays, unsuccessful delivery attempts, or the return of a package.

III. If you discover an error after placing an order, contact us promptly. We will try to assist with any available correction, but an address change cannot be guaranteed after processing or dispatch.

IV. If a package cannot be delivered because the address supplied is incorrect or incomplete, we will review the circumstances and discuss the available options with you. Any additional shipping or reshipment fee will be communicated before further arrangements are confirmed, where applicable.

V. We will not rely on an address error or a failed delivery attempt to exclude a responsibility that applicable law requires us to retain. Any decision regarding a refund, reshipment, or additional charge will depend on the facts of the case and the applicable legal requirements.

8. Delivery Guidelines

I. Confirm that your shipping address and contact details are accurate before completing your purchase.

II. Monitor your tracking information for shipment updates and any delivery instructions issued by the carrier.

III. Make reasonable arrangements to receive the package or identify a suitable delivery location where necessary.

IV. If the carrier requires a signature or other delivery confirmation for the selected service, ensure that an authorized recipient is available to receive the shipment.

V. If the package appears visibly damaged on arrival, take photographs of the packaging and contents and contact us promptly.

VI. If tracking indicates that delivery has been completed but the package is missing, check nearby delivery locations and contact us so that we can review the available information.

9. Policy Updates and Applicable Terms

I. We may revise this Shipping Policy when necessary to reflect changes in our fulfillment procedures, carrier services, delivery coverage, or applicable requirements. The version published on our website will describe our current shipping procedures.

II. Any policy revision will not remove rights that have already accrued to customers or override mandatory legal protections applicable to an existing order.

III. Shipping fees and delivery estimates displayed during checkout should be read together with this policy. If a specific shipping arrangement is expressly confirmed for an order, that confirmation will be considered alongside this policy and applicable law.

10. Contact Information

If you have questions about shipping fees, delivery estimates, tracking information, or a shipment-related concern, please contact Velnorenora using the details below.

Velnorenora Customer Service

Address: 5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

Telephone: +81 47-366-3111

Email Address: client@velnorenora.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

When contacting us about an existing order, please include your order number and a brief description of your concern so that we can locate the relevant information and assist you efficiently.

11. Related Policies

For additional information about your purchase, please review the relevant policies on our website:

I. Return and Refund Policy explains return eligibility, return procedures, and refund arrangements.

II. Cancellation Policy explains how to request an order cancellation and the conditions that may apply.

III. Terms and Conditions describes the general terms governing the use of our online store and purchases made through it.

IV. Payment Policy explains the payment methods and related payment procedures accepted by our store.

V. Privacy Policy explains how personal information is collected, used, and handled.

VI. Cookie Policy provides information about cookies and related technologies used on our website.

VII. Legal Notice provides additional business and legal information about Velnorenora.

VIII. About Us introduces our store and business.

IX. Contact Us provides information on how to reach our customer service team.

We appreciate your trust in Velnorenora. We will make reasonable efforts to provide transparent shipping information, communicate material delivery issues, and handle order-related concerns in accordance with this policy and applicable law.