Contact Us

1. We're Here to Help

Thank you for visiting Velnorenora. We are committed to providing clear communication and helpful support throughout your online shopping experience. Whether you have questions about our furniture products, payment procedures, order status, shipping arrangements, cancellations, returns, or refunds, you can contact our customer service team using the information provided on this page.

We aim to make it easy for customers to reach us, understand our policies, and obtain assistance with questions concerning their purchases.

2. Customer Service Contact Information

I. Email Support

Email Address: client@velnorenora.com

You may email us regarding product information, payment questions, order confirmation, delivery updates, return requests, refund inquiries, or other matters relating to your shopping experience. Please provide a clear description of your inquiry so that we can direct it appropriately.

II. Telephone Support

Telephone: +81 47-366-3111

You may contact us by telephone for general questions and assistance with existing orders. Please have your order number available when your inquiry relates to a specific purchase.

III. Customer Service Hours

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (Eastern Time, ET), excluding periods when our service team is unavailable.

Messages and calls received outside these hours will be handled during a subsequent available service period. Response times may vary depending on the nature and complexity of the inquiry.

3. Mailing Address

I. Business Correspondence

Velnorenora

5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

II. Return and Refund Inquiries

Before sending any product back, please contact us to obtain the applicable return instructions and confirm the correct return destination. Please review our Return and Refund Policy for eligibility requirements, return procedures, and refund conditions.

Sending an item to the correspondence address without first confirming the applicable instructions may delay the handling of your request.

4. Information to Include in Your Inquiry

I. Existing Orders

For questions concerning an existing order, please provide your order number and the email address used at checkout. These details can help us identify the relevant transaction and review your inquiry.

II. Product or Delivery Concerns

If your inquiry concerns a product, shipment, or delivery issue, please include a brief explanation of the situation and any relevant product details. Photographs may be provided when reasonably necessary to help explain a reported issue.

III. Protecting Your Information

Please do not include passwords, full payment card numbers, card security codes, or other unnecessary sensitive information in your email. We may request additional information when reasonably necessary to review your inquiry, but you should not send payment credentials through ordinary email.

5. Related Policies and Customer Information

I. Shipping Policy

For information about shipping destinations, shipping charges, order processing, estimated delivery times, and shipment tracking, please review our Shipping Policy.

II. Return and Refund Policy

For return eligibility, return procedures, exchanges where applicable, and refund processing, please review our Return and Refund Policy.

III. Cancellation Policy

For information about cancellation requests, applicable conditions, and procedures, please review our Cancellation Policy.

IV. Payment Policy

For information about accepted payment methods and payment-related procedures, please review our Payment Policy.

V. Terms and Conditions

For the terms governing purchases and use of our online store, please review our Terms and Conditions.

VI. Privacy Policy

For information about how personal information is collected, used, disclosed, and protected, and how applicable privacy requests may be submitted, please review our Privacy Policy.

VII. Cookie Policy

For information about cookies and similar technologies used on our website, please review our Cookie Policy.

VIII. Legal Notice

For additional business and legal information, please review our Legal Notice.

IX. About Us

To learn more about Velnorenora and our approach to providing furniture products through our online store, please visit our About Us page.

6. Privacy Requests and Further Assistance

I. Privacy-Related Inquiries

If you have a question about your personal information or wish to submit a privacy-related request, please email client@velnorenora.com with a description of your request. We will review and handle the request in accordance with applicable legal requirements and our Privacy Policy.

II. Order and Policy Questions

If you cannot find the information you need in our published policies, please contact our customer service team. We will review your inquiry and provide relevant information or instructions where appropriate.

Thank you for your interest in Velnorenora. We appreciate the opportunity to assist you and are committed to providing clear, accessible customer support throughout your shopping experience.