Payment Policy

At Velnorenora, we aim to make payments straightforward, transparent, and convenient for customers purchasing furniture and other products through our online store. This Payment Policy explains the payment methods available at checkout, how payment authorization and order confirmation work, how we communicate payment-related issues, and how refunds are handled.

By placing an order through our website, you acknowledge that you have reviewed the applicable payment information presented during checkout. This policy should be read together with our other applicable store policies, which explain additional terms governing purchases, shipping, cancellations, returns, refunds, and the use of personal information.

1. Accepted Payment Methods

Velnorenora accepts the following payment methods, subject to availability and successful authorization at checkout.

I. Visa. Customers may use an eligible Visa payment card supported by our checkout system.

II. Mastercard. Customers may use an eligible Mastercard payment card supported by our checkout system.

III. American Express. Customers may use an eligible American Express payment card supported by our checkout system.

IV. Discover. Customers may use an eligible Discover payment card supported by our checkout system.

V. JCB. Customers may use an eligible JCB payment card supported by our checkout system.

The payment methods displayed at checkout determine which options are available for a particular transaction. Availability may depend on the payment service, card issuer, transaction verification, and other applicable processing requirements.

Customers are responsible for selecting an available payment method and providing the information required to complete the transaction. We do not guarantee that every listed payment method will be available for every order.

2. Product Prices, Shipping Fees, and Order Total

All product prices displayed on our website are stated in United States dollars (USD), unless otherwise expressly indicated.

I. Product Prices. The product price applicable to your purchase is the price displayed for the relevant item when you place your order, subject to applicable corrections and legal requirements. Please review the product information and order summary before completing your purchase.

II. Shipping Charges. Orders with a merchandise subtotal of $69.00 or more qualify for free standard shipping. Orders with a merchandise subtotal below $69.00 are subject to a standard shipping fee of $6.90. The applicable shipping charge will be displayed during checkout before you submit your order.

III. Taxes and Other Applicable Charges. Applicable sales taxes and other charges required by law will be calculated or disclosed as appropriate to the transaction and displayed in the order summary when available. The amount and treatment of taxes may depend on the delivery destination and applicable legal requirements.

IV. Final Order Total. Before submitting payment, please review the merchandise subtotal, applicable shipping fees, taxes, and final amount due. The total presented at checkout is the amount submitted for payment authorization for that transaction.

If a pricing or calculation error is identified, we will handle the matter in accordance with applicable law and communicate with the customer where necessary. Nothing in this policy limits any consumer rights that cannot lawfully be excluded.

3. Payment Authorization and Processing

Payments are submitted through the payment processing arrangements available at checkout. The completion of a payment depends on the selected payment method, authorization by the relevant payment provider or card issuer, and any applicable verification requirements.

I. Authorization. When you submit an order, the payment provider or card issuer may review and authorize the requested transaction. A pending authorization may temporarily reduce the available balance or credit limit on your account without constituting a completed charge.

II. Payment Confirmation. Payment is considered successfully processed when the applicable payment system confirms the transaction. An order may require successful payment authorization before fulfillment begins. An order confirmation email alone should not be interpreted as proof that a payment has settled if the payment provider subsequently reports a failure or reversal.

III. Declined or Unsuccessful Payments. If a payment is declined, rejected, or cannot be verified, the order may remain unconfirmed or may be held from fulfillment until the issue is resolved. Customers may check their payment details, contact their card issuer, or select another payment method available at checkout.

IV. Transaction Amounts. We will submit the order total displayed at checkout for the applicable transaction. Any additional charge must be supported by appropriate authorization or another lawful basis. We will not knowingly impose unauthorized charges.

4. Order Confirmation and Payment Records

After an order has been submitted, we will use the contact information provided during checkout to communicate relevant order information, subject to successful processing of the order and the availability of the applicable communication service.

I. Order Confirmation. An order confirmation email may include the order number, purchased items, order total, billing information summary, shipping details, and other relevant purchase information.

II. Payment Records. Transaction confirmations, payment references, or receipts may be provided through the checkout system, payment provider, or applicable order communications. The information available may vary by payment method.

III. Missing Confirmation. If you believe your payment was completed but have not received an order confirmation, please check your inbox and spam or junk folder. You may also contact us at client@velnorenora.com before placing the same order again to reduce the risk of duplicate orders or payment attempts.

IV. Customer Information. When contacting us about an order, please provide your order number and the relevant transaction details available to you. Do not send your full payment card number or card security code by email.

5. Payment Security and Personal Information

Velnorenora takes reasonable measures appropriate to its business operations to help protect customer information and payment-related communications. Payment processing may involve payment service providers and other parties necessary to complete and verify a transaction.

I. Accurate Information. Customers should provide accurate billing, contact, and shipping information when placing an order. Incorrect or incomplete information may delay payment verification, order processing, or delivery.

II. Sensitive Payment Information. Customers should enter payment credentials only in the designated payment fields provided through checkout. Do not send full payment card numbers, card security codes, account passwords, or other sensitive authentication information through ordinary email or telephone communications.

III. Information Processing. Information necessary to process an order may include contact details, billing information, shipping addresses, transaction references, and payment status. The information processed will depend on the transaction and the services involved.

IV. Privacy Practices. Personal information is handled in accordance with our Privacy Policy and, where applicable, our Cookie Policy. These policies provide additional information about how personal information is collected, used, disclosed, and protected.

Although we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure. We do not make an absolute guarantee that unauthorized access, transmission errors, or other security incidents can never occur.

6. Duplicate Charges, Pending Authorizations, and Payment Disputes

If you notice a transaction that appears inconsistent with your order details, please contact us so that we can review the available information.

I. Suspected Duplicate Charges. If you believe the same order has been charged more than once, email client@velnorenora.com with your order number, the relevant amounts, the transaction dates shown by your payment provider, and a brief explanation of the issue.

II. Pending Authorizations. A pending transaction may represent a temporary authorization rather than a completed charge. The timing of its release depends on the payment provider and card issuer. We cannot guarantee the exact date on which a pending authorization will disappear from your account.

III. Investigation. We will review the information available to us and, where appropriate, coordinate with the relevant payment provider to clarify the transaction. Additional information may be required to identify the payment and determine the appropriate next steps.

IV. Unauthorized Transactions. If you believe a transaction was not authorized by you, contact your card issuer or payment provider promptly and notify us where the transaction relates to an order placed through our store. Reporting an issue to us does not replace any applicable rights or procedures available through your card issuer, payment provider, or under applicable law.

7. Refunds and Payment Reversals

Refund eligibility, return conditions, cancellation requirements, and the handling of refunds are governed by the applicable terms of our Return and Refund Policy and Cancellation Policy, together with applicable law.

I. Original Payment Method. Where practicable and permitted by the applicable payment system, approved refunds will be returned to the original payment method used for the transaction.

II. Refund Processing. Once a refund has been approved, we will initiate the refund in accordance with the applicable policy and processing arrangements. The time required for the funds to appear in your account depends on the payment provider, card issuer, and financial institution.

III. Refund Confirmation. Where available, we may provide confirmation that a refund has been initiated. A refund confirmation does not necessarily mean that the funds have already appeared in the customer's account.

IV. Partial Refunds and Adjustments. Where a partial refund or other adjustment is appropriate under the applicable policy or law, the amount will be determined according to the circumstances of the transaction and communicated as appropriate.

V. Legal Rights. Nothing in this Payment Policy removes or restricts a consumer's mandatory rights under applicable law, including any rights relating to refunds, disputed charges, or payment errors.

8. Payment Errors and Order Problems

Customers should review their order information carefully before submitting payment. If a technical or payment-related issue occurs, the appropriate next steps may depend on whether the payment was authorized, completed, declined, or reversed.

I. Checkout Errors. If checkout displays an error, verify the information entered and confirm that the selected payment method is available. If the payment status is unclear, check your payment account or contact us before attempting to pay for the same order again.

II. Unconfirmed Orders. An unsuccessful payment attempt does not, by itself, establish that a purchase has been successfully completed. We will review the available transaction and order information before determining whether further action is required.

III. Order Changes and Cancellations. Payment-related questions do not automatically cancel an order or change its fulfillment status. Requests to cancel an order are handled under our Cancellation Policy, subject to applicable law.

IV. Communication. If a payment issue affects the handling of an order, we will make reasonable efforts to explain the issue and communicate the available next steps using the contact information provided with the order.

9. Contact Information

For questions about accepted payment methods, payment authorization, transaction records, duplicate charges, or refund processing, please contact Velnorenora using the details below.

Velnorenora Customer Service

Address: 5-416-1 Daikin-daira, Matsudo-shi, Chiba 270-0006, Japan

Telephone: +81 47-366-3111

Email Address: client@velnorenora.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)

When contacting us, please include your order number and a description of the issue. For your security, do not include full payment card numbers, card security codes, passwords, or other sensitive payment credentials in your message.

We will review payment-related inquiries and respond through the available customer service channels as appropriate.

10. Related Policies and Additional Information

For complete information about your purchase and the handling of your personal information, please review the following policies on our website.

I. Shipping Policy explains shipping destinations, shipping fees, order processing, estimated delivery times, and delivery-related matters.

II. Return and Refund Policy explains return eligibility, return procedures, refund conditions, and applicable processing arrangements.

III. Cancellation Policy explains order cancellation requests and the applicable conditions.

IV. Terms and Conditions sets out the general terms governing the use of our website and purchases through our online store.

V. Privacy Policy explains our personal information practices and applicable privacy rights.

VI. Cookie Policy provides additional information about cookies and related technologies used on our website.

VII. Legal Notice provides additional business and legal information about Velnorenora.

VIII. About Us introduces our business and the products offered through our online store.

IX. Contact Us provides information about contacting our customer service team.

Where a provision of this Payment Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail. The related policies should be read together where relevant to the same transaction.

Velnorenora aims to provide clear payment information and a reliable purchasing experience. We encourage customers to review the applicable policies and order details before completing a purchase.